Jared, established in 1993, has become a prominent jewelry retailer in the United States, offering a wide selection of jewelry and watches, including pieces featuring diamonds and gemstones. The company distinguishes itself through its extensive inventory, expert staff, and services such as custom design and jewelry repair. This article will detail the company’s offerings, history, and commitment to customer satisfaction, based on available information.
History and Establishment
Jared revolutionized the jewelry retail experience with the opening of its first store in 1993. Unlike traditional jewelry stores located within malls, Jared positioned itself as a destination, attracting customers specifically for its selection and service. This approach aimed to create a more enjoyable and successful shopping experience for consumers. The company has grown to become a significant player in the jewelry market, offering a diverse range of products and services. Jared’s commitment to providing a unique shopping experience has been a cornerstone of its success.
Product Offerings and Services
Jared offers an extensive collection of jewelry and watches, encompassing diamonds, gemstones, and customizable pieces. The retailer caters to a variety of preferences and budgets, providing options for engagement rings, wedding bands, and everyday wear. Beyond its standard collections, Jared provides custom design services through the Jared Foundry. This allows customers to collaborate with Jared Artisans to create personalized jewelry, selecting metals, gemstones, and design details to achieve a unique final product.
The Jared Foundry Custom Design Studio offers a collaborative experience, guiding customers through the entire design process. Additionally, Jared provides jewelry repair services, ensuring the longevity and beauty of customers’ treasured pieces. Regular cleaning and inspection of jewelry are also offered, with a focus on maintaining the security of settings and the brilliance of stones. Same-day ring sizing is available at select locations, providing convenience for customers needing immediate adjustments.
Quality Assurance and Guarantees
Jared demonstrates a commitment to quality through its lifetime guarantee on all diamonds and gemstones. This guarantee is contingent upon six-month inspections of the stones performed by an authorized representative. This service underscores the company’s confidence in the durability and lasting beauty of its gemstones. The company also emphasizes the importance of regular maintenance to preserve the integrity of the jewelry.
Customer Experience and Retail Approach
Jared aims to provide a personalized shopping experience, supported by a team of knowledgeable staff. The company’s approach focuses on assisting customers in finding the perfect piece of jewelry for any occasion. Jared offers both online and retail shopping options, providing convenience and accessibility for its customers. The company’s website, www.jared.com, allows customers to browse collections and make purchases from the comfort of their homes.
Charitable Involvement
Beyond its commercial activities, Jared actively supports charitable organizations. The company contributes to the American Diabetes Association and Jewelers for Children. Notably, Jared is a significant supporter of St. Jude Children’s Research Hospital in Memphis, Tennessee, demonstrating a commitment to social responsibility. This philanthropic involvement reflects the company’s values and its dedication to making a positive impact on the community.
Customer Feedback and Reputation
ConsumerAffairs.com provides a platform for customer reviews of Jared. The reviews reveal a mixed reception, with some customers praising the friendly and knowledgeable staff, as well as the personalized shopping experience. However, other reviews highlight instances of poor customer service and concerns regarding product quality. As of the data available, there are 4,733,300 verified reviews on the platform, with moderators verifying quality and helpfulness. The company has not yet claimed its profile on ConsumerAffairs, indicating a potential area for improved engagement with customer feedback.
Summary of Customer Sentiment
Popular mentions from customer reviews include positive experiences with staff and the shopping experience, but also include concerns about customer service and product quality. The company’s online and retail presence provides multiple avenues for customer interaction, and its charitable contributions demonstrate a commitment to social responsibility.
Conclusion
Jared has established itself as a significant retailer in the jewelry industry since its founding in 1993. The company’s success is rooted in its extensive selection, custom design services, commitment to quality, and charitable involvement. While customer feedback indicates areas for improvement, Jared continues to strive to provide a positive and personalized shopping experience for its customers. The company’s dedication to offering a wide range of jewelry, including pieces featuring diamonds and gemstones, positions it as a key player in the market.